Privacy policy
Sumtrav ("we", "us", "our") operates sumtrav.com and sells prepaid travel eSIM data plans online. This policy explains what personal information we collect, how we use it, and your rights.
Information we collect
When you use our website or purchase a plan, we may collect:
- Name and email address (account creation and order delivery)
- Billing and payment details (processed by our payment provider)
- Order history and eSIM activation details
- Device and usage data (IP address, browser type, pages visited)
- Communications you send to customer support
How we use your information
- To process orders and deliver eSIM QR codes by email
- To provide customer support and respond to enquiries
- To manage your account and order history
- To prevent fraud and comply with legal obligations
- To improve our website and services
- To send transactional emails related to your purchase
Payment processing
Card payments are handled by Stripe. We do not store full card numbers on our servers. Stripe's privacy policy applies to payment data they process on our behalf.
Sharing your information
We share data only as needed to operate our service, including with:
- Payment processors (e.g. Stripe)
- eSIM provisioning partners (to activate your plan)
- Email delivery providers (to send order confirmations)
- Hosting and infrastructure providers
- Authorities when required by law
We do not sell your personal information.
Data retention
We keep order and account records for as long as needed to provide support, meet legal requirements, and resolve disputes.
Your rights
Depending on your location, you may have the right to access, correct, delete, or restrict use of your personal data, or to object to certain processing. Contact us to exercise these rights.
Cookies
Our website may use essential cookies for security and checkout. We may also use analytics cookies to understand how visitors use the site. You can control cookies through your browser settings.
Contact
Privacy questions: support@sumtrav.com